PLEASE TAKE NOTE THAT OUR ONLINE STORE IS TEMPORARILY OUT-OF-SERVICE.
YOU CAN MAKE A PHONE ORDER BY CALLING OUR HEAD OFFICE AT 418-688-8618 OR VISIT OUR STORE IN PLACE STE-FOY, QUEBEC. THANK YOU!
1. What payment methods can I use when buying at angelajones.ca?
We use PayPal which is the faster, simpler way to pay online and on mobile . Use your credit card with PayPal, and get all the benefits of your credit card without exposing your card number.
VISA* MASTERCARD* AMEX* DISCOVER* PAYPALL BALANCE
YOU DON’T NEED A PAYPAL ACCOUNT TO BUY: you can buy as a GUEST and your transaction is secured with Paypal. It speeds you through checkout in just a few clicks and is more secure because your financial details are not shared.
2. Is my credit card information secure during a transaction on your website?
YES. We use PayPal for secured transactions.
PAYPAL OFFERS THESE ADVANTAGES:
- Select PayPal at checkout and you’ll be taken to there secure page to pay. They never give your personnal credit card information to the seller.
- Pay any way you want with your paypall account : use your bank account, credit card, Visa Debit card, or PayPal balance. You choose how to pay, and don’t worry, you’ll keep earning your credit card rewards.
- Shop with peace of mind. You can shop confidently because we protect your eligible purchases. Plus, all your financial information is stored within your account.
- See more about Paypal at www.paypal.com/ca
3. . I would like to receive information about promotions and new arrivals of Angela Jones Swimwear.
How can I subscribe?
- You can register on the Homepage at the bottom right section: NEWSLETTER. Enter your email to be the first informed of our promotions, sales, all the latest news et press releases! You will received a 10% discount to use on our new online store!
4. Do you make returns or exchanges on the site angelajones.ca?
within 7 Days after the order is received. Mail stamp is proof. You must ask for a RETURN NUMBER BEFORE at or we will not accept the return. And you must fill the Return Form with this number. We must receive the package within 7-days of the issuance of Return Number, otherwise it will be refused.
RETURN/EXCHANGE ADDRESS :
Angela Jones Inc.
2160 Cyrille Duquet, local 190
Quebec, Qc G1N 2G3
5.How long does it take to get a refund?
Refunds are generally processed within 7-10 working days after we receive the returned item. Refunds will be made according to the method of payment used to purchase the items.
6. What if I lost my Return / Exchange Form?
You can print a new form available on our website. Click here : FORM
7. Can you return items purchased on the website angelajones.ca in a boutique Angela Jones?
The merchandise purchased online can only be EXCHANGE at one of our stores within 7-days of reception. You will need an Store Exchange Authorisation Number, otherwise it will be refused. Send a request to this email address : and you MUST present it to the cashier. See all policies
No money returns will be made at our stores.
8. How to exchange a item purchased on angelajones.ca? Will I have to redo an online transaction?
You have 7 days to request an exchange by requesting an exchange authorization number at : . When we receive your request, we will ask you by email what item you need to exchange and what you would like instead. This way, it will be faster for you to get your new order. If there is some price difference, we will ask you to fill the exchange form.
9. Can I track the status of my order online?
No. If you need some assistance or tracking infos, please write to: or contact us directly : MTL 514-845-1542 or QC 418-688-8618.
10. Do you deliver outside of Canada?
No. We can make some exceptions, ask us before at : .
11. How sales taxes are calculated?
Sales tax varies according to where the order is shipped. For example, if your package is shipped to Alberta, but the billing address is in Quebec, you will be charge the Alberta sales taxes.
12. Is it possible to use the gift certificate purchased online in an Angela Jones store?
Yes if you purchase the Regular Gift Card sent by mail. Regular Gift Cards are sent to your address by regular mail (no mail fees) and are valid only in the regular stores.
EGift Cards are emailed to you and can only be use online. You can print it or send the email to your loved one! To use your EGift Card, simply enter the promo code written on you Egift card at the checkout.
13. How are shipping costs calculated?
Depending on the amount of the order, here are the choices available to you:
-FREE delivery on any 60$ or more online purchase. (Regular Parcel Mail)
-Other delivery services offered in Canada :
- 9.99$ Regular Parcel Mail (7 working days) for purchase below 60$ before taxes.
- 19.99$ XpresspostMC Service (1-2 working days depending of region) for any purchase.
14. How to choose the right size according to my figure?
Please refer to the Sizing Guide available on the product page. If you need more precisions or have questions, please don’t hesitate to call us or email us: . We will be glad to help you!
15. Do you offer the made-to-measure service or adjustments for the online orders?
No. The made-to-measure service is only available in our regular stores.
If you are already a client and you know exactly what adjustment need to be done, but you cannot visit the store to order it, email us and we will see what we can do :.